The Barnlund’s transactional model, is a communication theory that contains the sender, channel and receiver. The purpose of this communication theory is to highlight the importance of the feedback in reference towards the patient and physiotherapist.
The communication theory is how the message is being heard and interpreted by the patients. Therefore, to help the patients comprehend the information that is being provided too them, the information should be communicated clearly. Misinterpretation of information can lead to misdiagnosis or can lead to the patients implementing the wrong treatment due to the external noise altering messages from the Physiotherapist.
The communication theory is important, as the information being provided by the Physiotherapist to the patient must be concise and clear to avoid any conflict and misinterpretations. The academic source that relates heavily too this concept is (OToole 2016), as it defines effective communication for health professionals.
Sender: Health professional (Physiotherapist) to provide clear and accurate information.
Channel: Appropriate communication mode. May be a letter/email or a language barrier, so the translator must be interpreting the information correctly.
Receiver: The patient must be given the information in a form in which it is easier for them to understand, so it is my responsibility that I notify them on which communication mode they prefer.
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- Morse-Brown, T. (2009, December 04). Retrieved October 23, 2018, from https://www.youtube.com/watch?v=mQSL8aqTDLg
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OToole, G. (2016). Communication: Core interpersonal skills for health professionals. Chatswood, N.S.W.: Elsevier Australia.
Communication in Physiotherapy 